Shipping & Returns

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Shipping & Returns

Everything you need to know about getting your order and our satisfaction guarantee.

Shipping Rates

Free shipping on all Subscribe & Save orders — no minimum purchase required.

Standard shipping rates apply to one-time purchases. Rates are calculated at checkout based on your delivery address and order weight.

Processing Time

All orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has shipped. Orders placed on weekends or holidays will be processed the next business day.

Delivery Estimates

United States (Standard)3-7 business days

United States (Expedited)2-3 business days

International7-14 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or weather conditions.

International Shipping

We ship to most countries worldwide. International orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.

30-Day Satisfaction Guarantee

We stand behind every product we make. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Products must be in their original packaging
Opened and partially used products are eligible for return
Refunds are processed within 5-7 business days of receiving the return
Original shipping costs are non-refundable

How to Initiate a Return

Email us at hello@rescuemd.com with your order number and reason for return
Our team will respond within 1-2 business days with a return shipping label and instructions
Package your item securely and drop it off at the designated carrier location
Once we receive and inspect your return, your refund will be processed to your original payment method

Have questions about your order or a return?

Policies